Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Couriers

We ship through the top local and international shipping companies. This includes – but not limited to – UPS, Aramex, Fedex, DHL, and other couriers.

Domestic shipping

For calculated shipping rates, shipping charges for your order will be calculated and displayed at checkout.

Free domestic delivery across Jordan is available for orders over JOD 250 within Jordan. For orders under JOD 250.00, we charge JOD 10.00 for local delivery.

Deliveries are made from 8:00am to 9:00pm Saturday to Thursday. We will contact you via email or text message with the phone number you provided at checkout to notify you on the day of our arrival.

International shipping

We offer international shipping to most of the countries. Shipping charges for your order will be calculated and displayed at checkout.

From time to time, we offer special discounts on domestic or international shipping rates through our website. Please contact us or use the “Request a Quote” form prior to placing your order. You may contact us at [email protected].

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Shadi Optical Center is not responsible for these charges if they are applied, and these charges and fees are your responsibility as the customer.

Checking order status

When your order has shipped, you will receive an email and/or sms notification from us which will include a tracking number you can use to check its status. Please allow 2 business days for the tracking information to become available.

If you haven’t received your order within 2 business days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

Refund, return, and exchange

As articulated in our Return and Refund Policy, we accept returns up to 7 days after delivery if the item is unused and in its original packaging and condition, and we will refund the full order amount minus the shipping costs of the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Contact

If you have any further questions, please don’t hesitate to contact us at [email protected].